- All participants are responsible for their own safety and well-being during the event. PubCrawl Cluj will do its best to ensure that participants safely attend a variety of localities and venues within Cluj. However, PubCrawl Cluj events cannot mitigate every eventuality and as such, PubCrawl Cluj events involve an element of possible risk from other external factors which cannot be fully controlled. Natural disasters, buildings’ safety, external events or dangerous behavior of other parties are out of PubCrawl Cluj’s responsibilities.
- All participants acknowledge these risks and attend events of their own accord and solely at their own risk as presented.
- The service provider (Pubcrawl Cluj) has the right to accept or reject the potential clients on several criteria that may affect the quality of the services, such as: decent dress code, alcohoolemy level, aggressive attitude towards the organizers and other clients, refusal of payment or plan cooperation etc; In the same time, the provider does not discriminate based on sexual orientation, gender, political views or race in any situation.
- All participants should be aware of their own physical or mental limitations before attending an event. People with medical conditions, allergies, alcohol limited diets or who are pregnant, are strongly advised not to participate in PubCrawl Cluj events and must inform PubCrawl Cluj of the full nature of their condition before participating. Otherwise, the organizer is not responsible for the situation created if the participants are affected during the services.
- All Pubcrawl Cluj participants must be 18 years or older. Only official identification will be accepted as proof of age if required and includes: Passports, driver licenses, cards etc) Unacceptable identification includes photocopies, student cards and other unofficial documents.
- The service provider is obliged to offer the promised services (according to the brochure, event description or online presentation) and never less than stated. Extra or optional services must be specified and agreed as non-obligatory, based on the presented conditions on e-mail or on common accord as a proof.
- The service provider is not responsible if the planned event or the requested service is canceled for any external factors (extreme weather conditions, absence of confirmation from the participants, if the minimum number of attenders is not met or if the service users ask for a different service without a prior notice of at least 4 hours in advance).
- Pubcrawl Cluj reserves the right to change or modify tours without prior notice in some cases, including changing or altering venues and routes for the best delivery of services according to the guide. In the event of a change, Pubcrawl Cluj will endeavour to substitute comparable venues and services, but accepts no liability for changes or participants’ refusal to comply. In this eventuality of change, the organizers should provide the minimum promised services as agreed prior to start or offer an agreed refund if not possible.
- For any kind of prejudice of any cause (financial, personal, moral, physical etc), Pubcrawl Cluj is responsible IF ONLY the prejudice was caused by any related party or by the service provider. For any prejudice where the service provider is responsible, the service user is eligible for a total refund of the paid services or legal acts. For the cases where the external factors are the source of prejudice, Pubcrawl Cluj is not responsible and liable to penalties.
- Any possible complaints can be done only during the service providing time, with a preliminary stating of the issues and well-reasoned facts. Any further complaints will not be taken into consideration and are not eligible for a refund and can be considered abusive.
- In case of any dangerous behaviors, illegal acts or abusive practices from the clients, PubCrawl Cluj is eligible for canceling the service providing without any compensation and further effects to it.